After-sales ServiceWe will offer you the best After-sales Service.
- Live Chat
Your satisfaction is our ultimate goal, if you have any problems at any stage of your purchase, you could contact with our staff for an online chat. We are more than happy to help you.
- Returns & Refunds
All items sold from our wholesale stores are warranted for 12 month. Actually, we didn’t accept returns of electronic products which have no quality problems.
In general, if a problem develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept return.
Customers need to pay the costs of returning faulty products.Returns without prior discussion and authorization will not be accepted.
When we receive your authorized return we will repair the product for at customer’s cost and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.
If you have any difficulties whatever with our electronic products, you can contact us and we will discuss the issue in an open, honest way.
- Dispute Issues
Due to our stringent sourcing and quality control processed, the fault rate on our products shipped out by us is very low. However, sometimes faults develop which couldn’t be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.
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Delivery ConfirmationWe offer Worldwide Shipping Service for customers and there are four shipping methods we provide now: Standard Shipping, EMS, DHL and UPS.
Standard Shipping is the cheapest shipping service, however, it takes much longer time to have the package arrive customers. EMS is the most popular shipping service in our country; we highly recommend customers to choose this shipping method.
Standard Shipping $10.00; EMS $20.00; DHL $31.00; UPS $35.00
Shipping Time
Normally, all packages would be sent out in 12-48 hours from our ware house, however, some shipments may be delayed for certain reasons, please don't be worried, our customer service will inform you as soon as possible. Anyway, we will do our best to send out every package as you request.
| Standard Shipping |
Shipping Time Estimates: 7 to 20 days |
| EMS |
Shipping Time Estimates: 5 to 10 days |
| DHL |
Shipping Time Estimates: 3 to 6 days |
| UPS |
Shipping Time Estimates: 2 to 3 days |
Package Lost Problem
Every customer expects to receive the packages promptly, however, sometimes packages may lost during shipment, or delayed for some unexpected factors and couldn't arrive you in time. In this case, we hope customers would patiently wait for 8 weeks; if the package still not arrives you in 8 weeks, we will send you another new package or refund you the total payment immediately. Please keep in mind to contact with our customer service for help when you have any problems, thanks!
How To Track Your Package?
Our customer service will email you the tracking number and link to follow up the shipment online by yourself as soon as your package is sent out. Usually the tracking number would be trackable online in 1 to 2 days after we sent out your package.
Standard Shipping: http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
EMS: http://www.ems.com.cn/english-main.jsp
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com |
Security and GuaranteeJoin in the online shopping with our qualified electronics.
Products Guarantee
Are you still wondering what happens to your newly-purchased electronic products before it arrived at your doors? In our wholesale stores, each product delivered to you should go through stringent quality control from product sourcing to delivery, reducing your sourcing risk.
- Product Sourcing:
We work with the best, most trusted and professional electronics manufactures and suppliers throughout China and we choose them as our partners for their product quality, reputation, reliability and the same passion for serving customers.
- Product Order Processing:
We have a responsible and trusted team to ensure no delayed order processing. We also have offer you a detail process for your purchase.
- Product Testing:
We see product quality as our lifetime and don’t take any chance to deliver anything untested even though our suppliers are trusted and professional manufactures. All products at our wholesale stores must undertake the strict testing procedure.
Private Policy
The privacy policy set rules on how we use and handle the information consumer provided. Before register you must read and agree the clause of this policy. Once you registered, it means you agree that we use your personal information according to this policy.
The privacy of consumer is very important to us, we promise to protect your personal information from selling or hiring to the third party.
- Information needed in register
You need to provide name, address, phone number and E-mail address.
- Trade information
When you are trading on our website, we would require related trade information, including amount, items and so on. We would save all the trade information related to our service.
- Use of cookie
Cookie is used to identify user when you are browsing our website with the same computer and browser. Use cookie can reduce the time of input password in some period when you are browsing.
- Uses of the collected information
The purpose we use customer information includes:
- 1.Provide service and handle related transaction
- 2.Provide customer service.
- 3.Improve our products and service.
If you have any question, please contact us.
Customers Duty
Our suppliers don’t add taxes, or other hidden charges. You pay us what you see on the order screen .However, in most countries, you have to pay taxes or duties on imported goods, and the rules are different in every country. Therefore, we can’t offer advice about taxes or extra fees in your country. As the buyer, you might need to find our information before your order.
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